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VisionLab.ca Site Terms

  • Limitation of Liability. VisionLab takes no responsibility for the accuracy or validity of any claims or statements contained in the information, graphics of this site. Further, VisionLab makes no representations about the suitability of any of the information or graphics on this site for any purpose.

  • All such information and related graphics are provided without warranty of any kind. VisionLab makes no representations whatsoever about any other web site which you may access through this one. When you access a non-VisionLab web site, please understand that it is independent from VisionLab, and that VisionLab has no control over the content on that web site. In addition, a link to a non-VisionLab web site does not mean that VisionLab endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. IN NO EVENT WILL VISIONLAB BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE INFORMATION AVAILABLE ON THIS SITE.
  • Use of the Site. While visiting the VisionLab site you may not: post, upload, publish, reproduce, transmit or otherwise distribute information or other material constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability, which is protected by copyright, or other intellectual property right, or derivative works with respect thereto, without obtaining permission of the copyright owner or right holder or otherwise use this site in a manner which is contrary to law; post or transmit any information or software which contains a virus, cancelbot, Trojan horse, worm or other harmful or disruptive component;

  • Confidential Information. VisionLab does not collect any relevant information relating to your visit and use of this site. Please refer to the "VisionLab Privacy Policy" (below) which outlines the general policy at VisionLab for managing confidential and private information.

  • Recourse. If you are dissatisfied with the VisionLab site or with any terms, conditions, rules, policies, guidelines, or practices of VisionLab in operating this site, your sole and exclusive remedy is to discontinue using this site.

  • Indemnity. You agree to defend, indemnify and hold VisionLab and its affiliates and related companies harmless from any and all liabilities, costs and expenses, including reasonable attorneys' fees, related to any violation of this Agreement by you or users of your account, or in connection with the use of this site or the placement or transmission of any information or other materials on this site by you or users of your account.

  • Territory. The Visionlab.ca site originates in Canada.

  • Miscellaneous. This Agreement, including any and all documents referenced herein constitute the entire agreement between VisionLab and you pertaining to the subject matter hereof. VisionLab’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provisions or right. If any of the provisions contained in this Agreement were determined to be void, invalid, or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions contained herein. This Agreement shall be governed by and construed in accordance with the laws of the province of Quebec and the federal laws of Canada applicable therein. The parties have required that this agreement and all documents relating thereto be drawn up in English. Les parties ont demandé que cette convention ainsi que tous les documents qui s'y rattachent soient rédigés en anglais.



At VisionLab Communications, we have the commitment to protect the personal information we collect, use and disclose in the course of managing our services and providing technical support to our clients. Our clients include independent individuals, corporations, limited partnerships and self-proprietor companies. The following policy outlines our personal information practices in keeping with our obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA).

Personal Information:
PIPEDA defines "personal information" as any information about an identifiable individual. However, personal information does not include business contact information, including your name, title or position, business address, or telephone number.

VisionLab can be contacted by e-mail: admin@visionlab.ca / phone: (877) 334-9998 writing: Privacy Officer / VisionLab, 3551 St. Charles Blvd, Suite 150, Kirkland, Quebec, H9H 3C4

Purposes for Collecting, Using or Disclosing Personal Information:
Our technical staff provides technical support, services, network infrastructure deployment, setup and configuration of customer accounts. Our sales and administrative staff provide proposals, invoices, statements and consulting. In order to meet our clients needs, we collect, use and disclose personal information for the following purposes:

  • to establish and foster client relationships;
  • to manage and maintain ongoing client relationships;
  • to perform technical services, representing clients’ interests and provide technical services to third parties as required;
  • to avoid infrastructure conflicts in technology and fulfill all other support duties;
  • to distribute technical notices, quotations, invoicing and statements to companies that subscribe to our electronic and regular mailing processes;
  • to exchange Company information with third parties in the context of, and preparation for, service deployment , including but not limited to building requirements, Internet services, document generation services, Email and Fax Services, consulting;
  • to issue invoices, administer accounts and accounts receivable, process payments, and to fulfill other contractual obligations;
  • to maintain, develop and manage our customer management relations, technical knowledge-base and precedent systems and databases;
  • to manage and maintain our information technology;
  • to recruit potential employees;
  • to manage our own human resources (payroll, benefits, and so on); and
  • to comply with, applicable legal or regulatory requirements or provisions.

Before we collect personal information, the purposes for the collection, as well as the purposes for its intended use or disclosure, will be clearly identified to the individual. We will then obtain consent from the individual. This consent will either be express, especially when the information is particularly sensitive, or it will be implied. For example, when someone contacts VisionLab Communications seeking technical advice and voluntarily provides us with their personal information, it is implied that the person wishes us to use that information for the purpose of providing the technical service. We will also imply consent for the collection, use and disclosure of personal information about individuals involved in matters in the interest of our clients.
Individuals can withdraw their consent at any time by contacting a Visionlab administrator or Privacy Officer. Please note however, that due to our statutory, regulatory and professional obligations, withdrawing consent for certain uses and disclosures may affect our ability to continue to provide a client with the support or services he is receiving or would like to receive.
There are instances where we can or must collect, use or disclose personal information without consent. For example,

  • if we need to use or disclose information for an emergency that threatens an individual's life, health or security;
  • if we are investigating a breach of an agreement or contravention of federal or provincial law, and obtaining consent from the subject of the investigation would compromise the availability or accuracy of the information;
  • if we need to disclose information to collect a debt a Client owes to VisionLab ;
  • if we need to disclose information to comply with a subpoena, a warrant or an order made by a court or tribunal; and
  • if we are required to disclose by law.

Limited Collection, Use, Disclosure and Retention:
We limit the collection, use and disclosure of personal information to that which is required to fulfill the purposes listed in this policy. As stated above, the purposes for the collection of personal information, as well as the purposes for its intended use or disclosure, will be clearly identified to the individual before we collect it. Should a new purpose arise for the use or disclosure of personal information, we will obtain fresh consent for that new purpose, unless one of the exceptions listed above applies to the situation.

All Employees of VisionLab Communications are obliged to sign a Non-Disclosure agreement based on our corporate privacy policy for the Personal Information Protection and Electronic Documents Act posted on our Web site at www.visionlab.ca/PIPEDA.htm.

The retention of personal information is often governed by our statutory, regulatory or professional obligations. Even if this is not the case, we retain personal information only for as long as is required to meet its intended purposes. When personal information is no longer required to fulfil its intended purpose, it is either destroyed or rendered anonymous in such a way as to prevent accidental disclosure.

We make every effort to ensure the personal information we collect, use and disclose is as accurate and up-to-date as is required to fulfill the purposes listed above. If an individual's personal information requires amendment, she need only contact our Privacy Officer to ensure that the correction is made. Clients are encouraged to contact their lawyer to update their personal information. However, in order to provide individuals with a professional level of service and to maintain appropriate contact preferences, we may take the initiative and ask for updated personal information from time to time.

We protect the personal information under our control from loss, misuse, prohibited access, and unauthorized alteration. This protection is provided by physically secure facilities, password protection, standard security practices and tools, and well-defined internal policies and practices.

At VisionLab Communications , we are committed to the protection of your privacy. It is important to us that our policies are clear and easily available. The most up-to-date version of our policy will always be posted on our Web site with contact information.

Access to Your Own Personal Information:
Clients may review any personal information concerning them-selves we have on file in our office by contacting us. Individuals who are not clients may request access to personal information we hold about them by e-mailing or writing your request to the Privacy Officer.
It is important to note that there will be instances when we can not provide access to your personal information. For example, if the information is secured upon the request of the Company's management; if it is about another individual where disclosure would reveal confidential access to information; or if it was disclosed to the police or other lawful authorities and we are required to withhold the fact of the disclosure.
If you are concerned about the access we have provided or wish to advise us of inaccuracies in the information, you may contact our Privacy Officer.

Challenging Compliance with this Privacy Policy:
We will respond to complaints from individuals or questions about our compliance with this policy and with PIPEDA. We will investigate and attempt to resolve all complaints. To challenge our compliance with this policy please contact our Privacy Officer.
If you have any questions or concerns about your privacy and our role in protecting it, please contact our Privacy Officer.

We reserve the right to change our Privacy Policy at any time by posting a new Privacy Policy on our web site.


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